Contact Us

Questions about solar, discounts, or other program basics? Check out our How it Works page.

Contact our Supplier

For Changes to your participation

If you have questions about your participation, electricity account status, to enroll, change your option, or opt-out contact the electricity supplier, Direct Energy, at (866) 968-8065, 8 AM – 8 PM EST, Monday – Friday (8 AM – 5 PM EST Saturday) or by email at aggregationsupport@directenergy.com.

Contact the Program

For questions, comments, or troubleshooting

Please contact Rochester’s program consultants by phone at (508) 301-3868, email at support_ma@goodenergy.com, or by using the form below. Use our Enroll or Change Product page or Opt-Out page to make changes to your participation.

Name *

First

Last

Email *

Phone

Topic *Choose the topic that best fits your inquiryEnrollmentOpt-OutBillingPlan CommentSolarOther

Are you enrolled in the program? *

• Yes I am enrolled
• No I am not enrolled
• I am not sure

For the most up to date information on enrollment it’s best to contact the supplier at the number above.

Looking to enroll in the program? Visit the enroll page here!
Or contact the supplier at the number above.

To opt out please visit the opt-out page here or contact the supplier at the number above.

Customers that receive solar electricity benefits from net metering credits, community shared solar or similar payments will continue to receive those benefits.
More information about Community Shared Solar is available here!

Questions about what you see on your bill? Check out the sample bill from the resources page.

For questions on missed bills, payments, or metering please reach out to Eversource at 800-592-2000.

Comment or Message *

Submit

Alternatively you can call (508) 301-3868 to reach Good Energy, the town of Rochester’s consultant that manages the Program.

Rochester Community Electricity is overseen by the Town Administrator’s Office.