Contact Us

Contact Us

If you have questions about your participation, electricity account status, to enroll, change your option, or opt-out contact the electricity supplier, Direct Energyat (866) 968-8065, 8 AM – 8 PM EST, Monday – Friday (8 AM – 5 PM EST Saturday) or by email at

For general program questions, or if you’re not getting the service you need from the supplier, please use the online form below. A representative from Good Energy, the consultant that manages the Program, will respond shortly.

Comments & Suggestions

If you have comments and suggestions about the Program, please submit the contact form below. 

Alternatively you can call (508) 301-3868 to reach Good Energy, the town of Rochester’s consultant that manages the Program.